PRIVACY and SECURITY: Carolyn's Unique Place values your privacy and therefore, keeps all information confidential.
In order to provide customers with a safe online shopping experience, we selected one of the most trusted names on the Internet and a leading provider of e-commerce services - Yahoo!
Additionally, we've engaged the services of one of the most widely-recognized monitors of internet security - ScanAlert Hacker Safe.
We want you to feel secure and be secure in your online shopping with Carolyn's Unique Place.
SHIPPING: Ground Transportation Shipping, within the 48 contiguous states of USA, is free for orders of $100 or more and will ship via US Postal Service. Most orders ship within 3 - 5 business days. The lamps ship within 7 - 10 days. If there is a delay, you will be notified immediately via e-mail or phone call.
International shipping is available to some destinations. Please inquire. Orders ship within 3 - 5 days following receipt of payment. If there is a delay, you will be notified immediately, via e-mail. Orders ship to confirmed addresses.
Each piece is sent insured through US Postal Service or United Parcel Service ground shipping. We package the products using the best choice of packaging materials and methods so as to eliminate almost any possibility of damage in transit.
However, should there be the misfortune of damage during transit, you must notify the shipper IMMEDIATELY, if your item arrives damaged. SAVE THE DAMAGED ITEM AND THE PACKAGING so that you can show the shipper the damage.
Additionally, you must let us know IMMEDIATELY if your item is damaged when you receive it, so that we can reconcile the delivery.
TAXES: New York state and local sales tax will be added to orders shipping to addresses within New York state.
PRODUCT DISCLAIMER: Most of our products are handcrafted. There may be small inclusions, or bubbles which is common in hand- blown glass work. These do not detract from the beauty or value of the piece but add character and uniqueness to each piece. Great care is taken to give you a full description of each piece. Please be sure to measure in order to determine actual size of the items. If you have questions about an item or need further information, please contact us before placing your order.
RETURNS:
For Clothing:
If you have questions about a garment or sizing, please contact us prior to ordering so that you can have complete confidence with your order.You will have 7 business days after confirmed delivery to request a refund if you are unhappy with the item. Email us immediately to let us know of your concern(s).
For All Other Items:
Please be sure of your choice. These products are fragile. We package the products using the best choice of packaging materials and methods so as to eliminate almost any possibility of damage in transit. You will have 7 business days after confirmed delivery to request a refund if you are unhappy with the item. Email us immediately to let us know of your concern(s).
For All Items:
If you elect to return your purchase to us, it will be your responsibility to package the product so it will not sustain damage during the return shipping. Please respect the product by using the original box with packing materials and carefully re-package your return. You will be responsible for the shipping charges and for any damages incurred during the return. Please insure your return with your shipper for full value. Once the piece you are returning, has arrived safely and with no damages, a credit for the item will be issued. Shipping costs are not refundable.